Skypoker Privacy Policy
Every account, deposit and withdrawal at Skypoker generates personal data, and how that data is handled directly affects your security and your money. This independent review breaks down exactly what information the operator collects, why it needs it, and what rights you hold as a player in the United Kingdom.
Information We Collect
Skypoker, operated for UK customers by Bonne Terre Gaming Limited under UK Gambling Commission licence 065519, collects a defined set of personal data to run the service legally. The categories fall into three groups: identity data, financial data and behavioural data.
Personal Data Categories
- Identity and contact details: full name, date of birth (players must be 18 or over), home address, email address and phone number.
- Verification documents: Proof of ID such as a Passport, Driving Licence, Passport Card or National ID (JPEG, JPG or PNG only — no PDFs or screenshots), plus Proof of Address for UK customers, for example a utility bill or bank statement less than 6 months old (PDF, JPEG, JPG, PNG). Alternatives accepted include a Credit Card Statement, Council Tax Bill, HMRC Statement, Tenancy Agreement dated within the last 6 months, or a Student Finance statement.
- Financial data: transaction records tied to Pay by Bank, Debit cards (Visa, Mastercard), Apple Pay and Revolut Pay. Card details are processed through secure payment channels rather than stored openly.
- Gameplay and technical data: cash game, tournament and sit & go history on the Playtech iPoker Network software, login timestamps, device identifiers and IP addresses.
Collection Methods
Data reaches the operator through several channels. Registration forms capture identity and contact fields directly. KYC uploads supply verification documents — note that checks must be completed before withdrawals, and the operator aims to review documents within 4 hours, though it can take up to 24 hours. Payment processors confirm deposit and withdrawal activity automatically, and cookies plus session logs record how the platform is used, including on the iOS and Android apps.
How We Use Your Data
Skypoker uses player data for three core purposes: delivering the poker service itself, sending marketing communications, and meeting binding legal obligations under its UK Gambling Commission licence 065519. Each purpose has a distinct legal basis under UK GDPR.
Service Provision
Identity and financial data power account creation, deposits from as little as £5 with any new transaction method, and withdrawals — Pay by Bank payouts appear in your bank immediately, Debit card (Visa and participating Mastercard) Instant Withdrawals arrive within 1-4 hours, and Debit card Standard Withdrawals take 2-5 working days. Gameplay data also feeds fraud detection and collusion monitoring across the iPoker Network tables.
Marketing Communications
With consent, the operator sends promotional emails and notifications about offers such as the welcome package: £10 in tournament tickets (2x £2.20 and 2x £3.30) credited on account creation, to be used within 30 days, plus a further £40 in tickets (4x £11) after depositing at least £10 and staking at least £10 at the cash game tables, credited within 72 hours. You can withdraw marketing consent at any time in account settings without affecting service access.
Legal Obligations
Licence conditions require age verification (18+), one account per player, anti-money-laundering checks, and the provision of safer gambling tools — deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP. Data may also be shared with the UK Gambling Commission, IBAS for dispute resolution, and group entities within Flutter Entertainment Plc where legally required.
Data Protection and Security
The operator applies industry-standard safeguards to protect player data and keeps it only as long as licence rules demand. As part of Sky Betting & Gaming within Flutter Entertainment Plc, Skypoker operates under group-level security governance.
Security Measures
- Encrypted connections (TLS) across the website, lobby and mobile apps.
- Restricted internal access to KYC documents, limited to trained verification staff working document review hours of 7am to 2am.
- Segregated payment processing for Pay by Bank, Apple Pay, Revolut Pay and debit card transactions.
- Account-level protections including login monitoring and automated fraud screening.
Data Retention Periods
UK gambling regulation requires operators to retain account, transaction and identity records for defined periods after an account closes — typically several years — to satisfy anti-money-laundering and audit obligations. Marketing data is held only while consent remains active. Once retention periods expire, records are securely deleted or anonymised.
Your Rights
UK GDPR gives every Skypoker player enforceable rights over their personal data, and the operator must respond to valid requests within one month. Exercising these rights costs nothing.
Access and Correction
You can request a full copy of the personal data held about you, including gameplay and transaction history, and ask for inaccurate details — an old address, for example — to be corrected. Most profile fields are editable directly in account settings.
Deletion Requests
You may ask for your data to be erased, though the operator can lawfully refuse where licence obligations require retention, such as transaction records linked to Pay by Bank or card withdrawals. Self-excluded players should note that GAMSTOP records persist for the exclusion period by design.
Contact Information
Privacy requests go through the operator’s live chat or email support, both of which handle data subject requests. If the response is unsatisfactory, unresolved disputes can be escalated to IBAS, and data protection complaints can be taken to the Information Commissioner’s Office. Related guidance: Skypoker responsible gambling and Skypoker terms and conditions.
Frequently Asked Questions about Skypoker
Is Skypoker legal in United Kingdom?
Yes. Skypoker is operated by Bonne Terre Gaming Limited, licensed and regulated by the UK Gambling Commission under licence 065519 for customers in the United Kingdom. It also holds a Gibraltar Remote Gambling Licence. Players must be 18 or over, and IBAS handles any unresolved disputes.
How do I create a Skypoker account?
Registration takes minutes: enter your name, date of birth, address and contact details, then confirm you are 18 or over — only one account per person is allowed. Identity verification must be completed before withdrawals, with documents usually reviewed within 4 hours, occasionally up to 24 hours.
What payment methods does Skypoker support in United Kingdom?
UK players can deposit and withdraw via Pay by Bank, Debit cards (Visa, Mastercard), Apple Pay and Revolut Pay. Pay by Bank withdrawals appear immediately, instant card withdrawals take 1-4 hours, standard card withdrawals 2-5 working days, and Revolut Pay is usually instant. PayPal and Google Pay are no longer accepted.
How do I claim the Skypoker welcome bonus?
Create an account and £10 in tournament tickets (2x £2.20 and 2x £3.30) are credited automatically, valid for 30 days. Deposit at least £10 and stake £10 at the cash game tables to receive a further £40 (4x £11) within 72 hours. No promo code is required.
Ready to put the numbers to work? Register through this independent review’s verified link and the £10 no-deposit tickets land on account creation — no promo code, no playthrough on those tickets.